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Sinyar Property Management career site
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Senior CAFM Application Specialist

Job Purpose

The Senior CAFM Application Specialist supports the Digital Transformation department through the effective management and continuous enhancement of the company’s Computer-Aided Facility Management (CAFM) system. Responsibilities include overseeing data administration, PPM workflows, troubleshooting, user training, system integrations, and reporting.

The role requires advanced knowledge of data architecture and reporting tools to generate actionable insights and drive operational excellence across Facilities, Assets, and Hospitality functions. The position involves collaboration with cross-functional teams and vendors to ensure optimal system performance, while upholding best practices in data quality, security, and user support.

Key Responsibilities

System Configuration & Administration

  • Design, develop, and configure CAFM software solutions, including energy management modules.

  • Set up new sites, user accounts, functional locations, assets, stores, utilities, contracts, SLAs, KPIs, and PPM plans.

  • Perform bulk data uploads using Excel import tools.

  • Manage workflows in Workflow Pro and align them with evolving business processes.

  • Troubleshoot CAFM system issues and implement effective solutions.

Data Management & Quality

  • Coordinate, verify, and audit CAFM data for accuracy and compliance.

  • Maintain and enhance asset registers, utility trackers, inventories, and area schedules.

  • Identify and cleanse inaccurate data to minimize errors.

  • Automate data collection, storage, and consolidation across multiple sources.

Reporting & Analytics

  • Design and maintain reports, dashboards, and analytics (Crystal, Concept, Citrix Workplace, SQL).

  • Analyze datasets to identify trends and support decision-making.

  • Deliver dashboards and reports (daily, weekly, monthly, quarterly, YTD).

  • Support benchmarking, lifecycle costing, and CAPEX planning through data models.

Integration & Continuous Improvement

  • Coordinate CAFM integrations with BMS, IoT, CMS, BI tools, and other platforms.

  • Lead initiatives to enhance CAFM system performance.

  • Support policy and procedure improvements for the department.

  • Monitor vendor compliance with system requirements and escalate non-compliance.

Security & Access Control

  • Manage user roles and access rights per company policies.

  • Monitor system security and ensure IT compliance.

  • Support system access and data protection audits.

Communication & Collaboration

  • Collaborate with management, peers, contractors, and subcontractors.

  • Prepare reports, presentations, and charts on system performance, utilities, and energy KPIs.

Relationships

  • Internal: All internal departments/employees

  • External: Service providers and clients

Qualifications

Education:

  • Bachelor’s degree in Information Technology, Computer Science, or related discipline (mandatory).

  • Certifications/training in CAFM systems (MRI/FSI) desirable.

  • Qualifications in Business Intelligence, Data Analytics, or Database Management advantageous.

Work Experience:

  • Minimum 7 years in CAFM systems (MRI/FSI preferred) and IT environments.

  • At least 2 years in IT solutions and data support services.

  • Minimum 3 years in software development, system implementation, and data management.

  • Proven experience in developing, customizing, and supporting CAFM or enterprise systems.

  • Expertise in SQL, BI platforms, data modelling, and workflow optimization.

  • Experience in integrating CAFM with BMS, IoT, CMS, and related technologies.

  • Strong background in Crystal Reports, Concept, dashboards, and analytics.

Knowledge:

  • Advanced understanding of CAFM systems (MRI/FSI), configuration, and workflows.

  • Strong knowledge of data modelling, database architecture, and reporting infrastructure.

  • Familiarity with software development and data management best practices.

  • Proficiency in SQL, BI platforms, and analytics tools for reporting.

  • Knowledge of KPIs, SLAs, lifecycle costing, and CAPEX planning in facilities management.

  • Awareness of compliance requirements, industry standards, and sustainability practices.

Skills:

  • Strong communication skills, able to translate technical concepts for non-technical users.

  • Expert in MRI/FSI CAFM software and Workflow Pro.

  • Skilled in SQL, Citrix Workplace, Microsoft Excel, Python, and data visualization tools.

  • Proficient in Crystal Reports, Concept, and BI dashboards.

  • Ability to optimize workflows and troubleshoot complex issues.

  • Strong organizational and interpersonal skills with client-focused mindset.

  • High integrity, self-motivated, and capable of working independently.

  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Competencies

Core: Adaptability, Attention to Detail, Initiative, Integrity
Managerial: Developing Others
Functional: Analytical/Logical Thinking, Achievement Drive, Leveraging Technology, Organization Awareness, Relationship Building, Self-Confidence, Information Seeking, Self-Control, Interpersonal Understanding, Teamwork

Key Performance Indicators (KPIs)

  • Maintain ≥98% CAFM system uptime with successful integrations (MRI/FSI, BMS, IoT, CMS, ERP); resolve ≥90% of issues within SLA timelines.

  • Achieve ≥95% data accuracy across registers and schedules; deliver 100% of scheduled reports and dashboards on time.

  • Conduct at least 2 user training sessions annually; achieve ≥90% satisfaction in user feedback surveys; reduce manual interventions by ≥15% annually through automation/workflow improvements.

Job Challenges

  • Ensuring CAFM data is accurate, consistent, and reliable across sources and integrations.

  • Driving user adoption and effective use of CAFM across departments.

  • Balancing day-to-day support with system enhancements and project deadlines.

Additional Information

  • Occasional travel within the UAE to support project sites.

  • Flexibility to work outside regular office hours during upgrades or urgent issues.

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Senior CAFM Application Specialist

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